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PAIA Manual

Last updated: 8 May 2026

This manual is published in terms of section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It tells you what records Regalis Property Group (Pty) Ltd keeps and how to ask for them.

1. Purpose of the manual

PAIA gives every person a right of access to records held by both public and private bodies where that record is required for the exercise or protection of a right. This manual is a map of the records we hold, the procedure for requesting one, and the grounds on which we may refuse a request.

2. Particulars of the responsible party

  • Name: Regalis Property Group (Pty) Ltd
  • CIPC registration: 2026/306997/07
  • Information Officer: Liam James Parker
  • Information Regulator registration: 2026-013761
  • Email: privacy@regalis.co.za

3. Guide to the Act

Oversight of PAIA transferred from the South African Human Rights Commission to the Information Regulator on 30 June 2021. The Information Regulator publishes a plain-language guide to PAIA in each official language, available free of charge at inforegulator.org.za. This Manual is published on our website and kept on file at our office in line with the Government Notice effective 1 January 2022, which requires every public and private body to make a PAIA Manual available. The Manual may also be uploaded to the Information Regulator's eServices PAIA Manuals portal — currently encouraged by the Regulator and likely to become mandatory above turnover thresholds in future regulations; we will note the upload reference here when an upload has been completed.

4. Laws administered by, or applicable to, the body

As required by regulation 4(c) of the PAIA Regulations, the principal laws applicable to Regalis Property Group's business are:

  • Companies Act 71 of 2008
  • Protection of Personal Information Act 4 of 2013 (POPIA)
  • Promotion of Access to Information Act 2 of 2000 (PAIA)
  • Electronic Communications and Transactions Act 25 of 2002 (ECTA)
  • Consumer Protection Act 68 of 2008 (CPA)
  • Property Practitioners Act 22 of 2019 (PPA)
  • Rental Housing Act 50 of 1999 and the Rental Housing Amendment Act 35 of 2014
  • Tax Administration Act 28 of 2011
  • Income Tax Act 58 of 1962
  • Value-Added Tax Act 89 of 1991
  • Financial Intelligence Centre Act 38 of 2001 (FICA)
  • Basic Conditions of Employment Act 75 of 1997 (BCEA)
  • Employment Equity Act 55 of 1998 (EEA)
  • Unemployment Insurance Act 63 of 2001 and the UIF Contributions Act 4 of 2002
  • Skills Development Act 97 of 1998 and the Skills Development Levies Act 9 of 1999
  • Compensation for Occupational Injuries and Diseases Act 130 of 1993 (COIDA)

This list is not exhaustive — other legislation may apply to specific transactions or operations from time to time.

4A. Categories of records held

We hold records in the following broad categories:

  • Member records — Memorandum of Incorporation, share register, director resolutions, CIPC filings.
  • Customer records — agency subscription agreements, signed Data Processing Addenda, support tickets and onboarding correspondence.
  • Employee records — employment contracts, payroll records, leave records, UIF and SDL submissions.
  • Statutory records — annual returns, tax registrations, BEE certificates, FICA records.
  • Financial records — invoices, bank statements, management accounts, annual financial statements, audit working papers.
  • IT records — system architecture documents, source-code repositories, audit logs, security incident reports, sub-processor register.
  • Operator-held records — personal information processed on behalf of agencies under POPIA s.21. Requests for these records must be addressed to the agency that holds the mandate, not to Regalis.

5. Records available without a request

The following records are voluntarily published and require no PAIA request:

6. Records available on request

To request access to any other record, the requester must:

  • Complete the prescribed form (Form 02 of the PAIA Regulations) and email it to privacy@regalis.co.za.
  • Provide enough detail to identify the record, the requester and the right that the record is needed to exercise or protect.
  • Specify the form of access (copy, inspection, transcript) and the preferred language.
  • Pay the prescribed request fee before the request is processed.

We will respond within 30 days of receiving a properly completed request, with one possible extension of 30 days where the volume or location of the records justifies it.

The subprocessor register is held in this category. We disclose it on written request to data subjects, customers, prospective customers, partners, and regulators with a legitimate interest, but do not publish the list openly because some of the relationships are commercially sensitive. Use the form on /privacy/subprocessors or write directly to the Information Officer.

7. Fees

The prescribed fees are set by the Minister of Justice in the PAIA Regulations and are updated from time to time. As at the date of this manual:

  • Request fee (other than personal requesters): R50.00, payable on submission.
  • Access fee: charged per A4 photocopy, per page transcribed, per CD or USB drive.
  • Search-and-preparation fee: R30.00 per hour for time exceeding six hours.
  • Postage fee: at actual cost.

The current fee schedule is provided to the requester before any work begins.

8. Grounds on which we may refuse a request

PAIA sections 34 to 46 require us to refuse access in defined circumstances, including:

  • The record contains personal information of a third party (s.34).
  • Disclosure would breach commercial confidence of a third party (s.36).
  • The record is subject to legal professional privilege (s.40).
  • Disclosure would prejudice safety or security (s.38).
  • The record contains research information of a third party or of Regalis (s.43).
  • The request is manifestly frivolous, vexatious or abusive (s.45).

Where part of a record is exempt and part is not, we sever the exempt portion and give access to the rest.

9. Remedies

If a request is refused, the requester may:

  • Lodge an internal appeal with the Information Officer within 30 days, stating the grounds of the appeal.
  • Submit a complaint to the Information Regulator under PAIA s.77A within 180 days of the decision.
  • Apply to a competent court for relief under PAIA s.78, after exhausting the steps above.

10. Information Regulator