Terms of Service

These Terms of Service ("Terms") govern your use of the Regalis Property Operations platform ("Regalis", "we", "us"). By creating an account, signing in, or otherwise using the platform, you agree to be bound by these Terms. If you do not agree, do not use the platform.

These Terms are entered into between you (or the legal entity you represent) and Regalis Property Group (Pty) Ltd, a private company incorporated in the Republic of South Africa. Where you are signing on behalf of an organisation, you warrant that you have authority to bind that organisation.

1. Definitions

• Customer — the natural person or organisation that contracts with Regalis under these Terms (typically a property management agency or self-managing landlord).
• Authorised User — a person you invite to your workspace (employees, tenants, landlords, vendors).
• Customer Data — any information you or your Authorised Users submit to the platform, including tenant details, lease records, payment data, and uploaded documents.
• Services — the Regalis platform, hosted at the regalis.co.za domain and any subdomain, and any related APIs, integrations, or support we make available.
• Subprocessor — a third party we engage to process Customer Data on our behalf. The current list is published at /privacy/subprocessors.

2. Eligibility and accounts

You must be at least 18 years old and capable of entering into a binding contract under South African law. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at privacy@regalis.co.za if you suspect unauthorised access.

3. Plans, fees, and billing

Plans are billed in advance on the period (monthly or annual) selected at sign-up. Fees are quoted in South African Rand and exclude VAT unless otherwise stated. Plans renew automatically until you cancel.

3.1 Price changes.We may change pricing on no less than 30 days' written notice. If you do not accept the change, you may terminate this agreement before the change takes effect. We will refund any prepaid fees for the period after termination on a pro rata basis.

3.2 ECTA cooling-off. If you are a natural-person consumer concluding this agreement as an electronic transaction, you have the right under section 44 of the Electronic Communications and Transactions Act 25 of 2002 to cancel within seven calendar days of acceptance, without reason and without penalty. We will refund any fees paid within 30 days of cancellation. This right does not apply to the limited categories listed in section 42(2) of that Act.

3.3 CPA fixed-term cancellation.Where you are a consumer to whom section 14 of the Consumer Protection Act 68 of 2008 applies, you may cancel any fixed-term plan at any time on 20 business days' written notice. We may charge a reasonable cancellation penalty in accordance with regulation 5 of the CPA Regulations, calculated against fees that would have been earned for the remainder of the term.

3.4 Refunds outside the rights above. Outside the cancellation rights in clauses 3.1, 3.2 and 3.3 we do not refund fees for mid-period cancellation unless cancellation is the result of a material breach by us. You may export your Customer Data at any time during the subscription term and for at least 30 days after termination.

4. Acceptable use

You agree not to use the Services to (a) violate any law or third-party right; (b) upload malicious code; (c) interfere with or attempt to gain unauthorised access to other tenants of the platform; (d) reverse engineer or scrape the platform other than via our published API; (e) send unlawful direct marketing in breach of POPIA s.69; or (f) facilitate any activity prohibited by South African law. We may suspend or terminate access for breach of this clause, with or without notice depending on severity.

5. Customer Data and privacy

You retain ownership of all Customer Data. We process Customer Data on your behalf as an Operator under the Protection of Personal Information Act ("POPIA"); you are the Responsible Party in respect of personal information you collect from your tenants, landlords, and applicants. Our processing terms are set out in the Data Processing Addendum at /legal/dpa, which is incorporated into these Terms by reference.

Our Privacy Policy at /legal/privacy describes how we handle personal information for our own purposes (account administration, support, billing).

6. Regalis status under the Property Practitioners Act

Regalis is a software vendor and does not act as a property practitioner under the Property Practitioners Act 22 of 2019. Regalis does not contract with landlords or tenants as principal or agent in any lease, does not market property to tenants on a landlord's behalf, and does not receive or hold rental funds in its own bank account — payments flow through regulated third-party payment processors (such as Stitch) directly to the landlord or agency you nominate.

Where the platform supports trust-account workflows for Property Practitioners Regulatory Authority (formerly EAAB) regulated agencies, you remain solely responsible for compliance with the Property Practitioners Act, the Property Practitioners Regulations, and any applicable Fidelity Fund Certificate obligations. We provide tooling; we are not your auditor and do not assume regulatory responsibility for your trust account.

6A. Auto-generated lease templates

The platform may auto-generate template lease text from data you supply (parties, unit, rent, deposit, term, house rules and similar fields). The output is a starting point only. It is not legal advice and does not constitute the rendering of legal services by Regalis. The Customer is solely responsible for reviewing and amending the generated text, ensuring it complies with the Rental Housing Act 50 of 1999 and any provincial unfair-practice regulations, ensuring it includes any provisions mandated by law for the specific tenancy, and arranging for signature and (where required) lodgement with the Rental Housing Tribunal. Regalis disclaims any warranty as to the legal sufficiency or fitness for purpose of generated content.

7. Service availability

We aim for high availability but do not commit to a specific uptime percentage at standard tiers. Scheduled maintenance is announced where reasonably practicable. We are not liable for downtime caused by force majeure events, third-party infrastructure outages (e.g. our hosting or database providers listed at /privacy/subprocessors), or your network or device.

8. Beta and experimental features

From time to time we make beta or preview features available. Such features are provided "as is", may change or be withdrawn at any time, and are not covered by any availability or support commitment in these Terms.

9. Third-party integrations and subprocessors

The platform integrates with third-party services, including payment providers (e.g. Stitch), screening providers (e.g. TPN), messaging providers (e.g. WhatsApp Business Platform), and security partners. Your use of these third parties is subject to their own terms. Our list of subprocessors is published and updated at /privacy/subprocessors.

10. Intellectual property

The Services, including all software, design, and documentation, are owned by Regalis or its licensors and are protected by South African and international copyright law. We grant you a limited, non-exclusive, non-transferable licence to use the Services for the duration of your subscription and for the purpose for which they are intended. You retain all rights in your Customer Data.

You grant us a limited licence to host, copy, transmit, and display your Customer Data solely as necessary to provide the Services to you.

11. Warranties and disclaimers

Subject to the Consumer Protection Act 68 of 2008 ("CPA") to the extent applicable, the Services are provided "as is" and "as available". We do not warrant that the Services will be error-free, that defects will be corrected within a specific time, or that the Services will meet every requirement. Nothing in these Terms limits any right or remedy you may have under the CPA, the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), or any other law where such limitation is not permitted.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, lost revenue, or lost data, regardless of the basis of liability.

Each party's aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the fees you have paid us in that 12-month period. Nothing in this clause limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be limited by South African law (including under the CPA).

13. Indemnity

You will indemnify us against third-party claims arising from (a) Customer Data you submit, including any breach of POPIA you commit as Responsible Party, (b) your violation of these Terms, and (c) your unlawful use of the Services. We will indemnify you against third-party claims that the Services as provided by us infringe a registered intellectual property right in South Africa.

14. Suspension and termination

Either party may terminate these Terms on 30 days' written notice. We may suspend or terminate your access immediately for non-payment, breach of clause 4 (Acceptable use), or where required by law. On termination, we will retain Customer Data in accordance with the retention schedule described in our Privacy Policy and will provide you reasonable assistance with export for at least 30 days.

15. Notices

Notices to us must be sent to privacy@regalis.co.za. Notices to you will be sent to the email address linked to your account or posted in the platform.

16. Changes to these Terms

We may update these Terms from time to time. Where changes are material we will give no less than 30 days' notice (in-platform or by email) before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not accept the change you may terminate this agreement before the change takes effect, and we will refund any prepaid fees for the period after termination on a pro rata basis.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. The parties submit to the exclusive jurisdiction of the High Court of South Africa for any dispute arising out of or in connection with these Terms, without prejudice to a party's right to approach a Magistrate's Court of competent jurisdiction.

18. ECTA s.43 disclosures

In accordance with section 43 of the Electronic Communications and Transactions Act:

• Legal name: Regalis Property Group (Pty) Ltd
• Place of incorporation: Republic of South Africa
• CIPC registration number: 2026/306997/07
• Information Officer: Liam James Parker
• Information Regulator registration: 2026-013761
• Website: https://regalis.co.za
• Email: privacy@regalis.co.za
• Description of services: software-as-a-service for property management operations, including tenant onboarding, lease administration, payment collection, maintenance dispatch, and reporting.
• Return / refund summary: cancellation rights are set out in clause 3 above — 30-day notice for price changes (clause 3.1), seven-day ECTA cooling-off for natural-person consumers (clause 3.2), 20 business-day CPA s.14 fixed-term cancellation (clause 3.3), and pro rata refund on rejected unilateral variations (clause 16). We refund within 30 days of the qualifying cancellation event.
• Complaints procedure: send a written complaint to the Information Officer at the email above. We will acknowledge within two business days and respond substantively within 14 days.

19. Severability

If any provision of these Terms is found to be unenforceable, that provision will be severed and the remaining provisions will continue in full force.

20. Entire agreement

These Terms, together with the Privacy Policy and the Data Processing Addendum referenced above, constitute the entire agreement between you and Regalis in respect of the Services and supersede any prior arrangement.